We welcome all residents and families and are happy to discuss individual needs and to help with any concerns. If at any time during the process you have a query, concern or just want to have an informal chat with our home’s manager, please don’t hesitate to contact us. We are here to help.
If the matter is in your opinion, a serious one, or if you remain dissatisfied, you can record the complaint in the Complaints Register, which is available from the reception or from the person in charge. This will then be referred to the Manager, Mrs Pam Bochenski.
Should you still feel dissatisfied, or if you feel that the complaint is of a serious nature, you may wish to speak to a registration officer so should contact the:
Care and Social Services Inspectorate for Wales,
Telephone: 0300 7900126