We welcome all residents and families and are happy to discuss individual needs and to help with any concerns. If at any time during the process you have a query, concern or just want to have an informal chat with our home’s manager, please don’t hesitate to contact us. We are here to help.
If the matter is in your opinion, a serious one, or if you remain dissatisfied, you can record the complaint in the Complaints Register, which is available from the reception or from the person in charge. This will then be referred to the Manager, Mrs Pam Bochenski.
Should you still feel dissatisfied, or if you feel that the complaint is of a serious nature, you may wish to speak to a registration officer so should contact the:
Care and Social Services Inspectorate for Wales,
Government Buildings,
Sarn Mynach,
Llandudno Junction
Conwy
LL31 9RZ
Telephone: 0300 7900126
Or
F.C.C
Phase 4
Fourth floor
County Hall
Mold
01352 752121
Or
The Ombudsman
Derwen House
Court Road
Bridge End
Mid Glamorgan
South Wales
CF13 1BN